MICROSOFT has ended support for an entire generation of PCs – some only three or four years-old, leaving them unable to receive new features in updates to Windows 10, it has been claimed.
Some Windows machines that received the free upgrade to Windows 10 – less than two years ago – have now been officially blocked from future updates to the next-generation operating system.
According to ZDnet, a number of two-in-one PCs announced in 2012 and sold throughout 2013 and 2014 will be unable to upgrade to the next version of Windows 10, dubbed Fall Creators Update.
The two-in-one convertible devices were eligible for the free Windows 10 upgrade in mid-2015, and were also bumped-up to the Anniversary Update (version 1607) in summer 2016 without any issues, it has been reported.
The reason these devices are unable to upgrade to Windows 10 Fall Creators Update is because of a fundamental incompatibility between the hardware and the new software release.
When the two-in-one attempts to upgrade to the latest version of Windows 10 an error message that reads, “Windows 10 is no longer supported on this PC” will appear.
According to ZDnet, this frustrating block applies to a number of devices, including the HP Envy X2, which first appears on the market in 2014.
Despite the Windows Setup program giving the system a clean bill of health, Creators Update was unable to upgrade the operating system on the device.
The same error message as above appeared during the installation process.